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Use the number on this page for general explanations about mobile terminology and the guides. Guidance has no fee. Your own telephone provider’s standard call charges may apply. This is not a network customer-service number or an official complaints channel.
Prepare a general question
You might ask what a PAC does, how airtime differs from device payments, or which conditions to check before travelling. There is no need to provide your account number, identity documents, full payment details, password or one-time security code.
When to contact your network instead
Contact the official provider for SIM activation, a lost handset, a payment problem, a number-transfer failure, cancellation, account recovery or suspected account fraud. We have no access to its systems and cannot transfer a call into its support department.
Availability and corrections
No round-the-clock availability or response time is promised. To report an error in a guide, identify the page and the statement you believe is incorrect. Avoid including private account information. Emergency situations require the appropriate emergency service, not this guidance line.
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