Use the guides as preparation, not authorisation.
Permitted purpose
The pages are intended to help readers understand general UK mobile-service concepts. Browsing the publication or calling the information line does not create a mobile contract or authorise us to act on your behalf.
Your provider’s agreement
The relevant provider’s terms govern its service. Our descriptions do not amend that agreement. Confirm details from the contract summary, official account and current provider guidance before taking action.
Calls and charges
General guidance is supplied without a guidance fee. Standard call charges from your telephone provider may apply. We do not promise continuous phone availability and cannot process account transactions.
Accuracy and responsibility
We aim for clear explanations but do not promise that information stays unchanged after review. External references may move or change. Tell us about a material error using the contact page. Nothing here is intended to exclude rights or obligations that cannot lawfully be excluded.
Responsible use
Do not misrepresent this publication as an official network service or use its contact details to impersonate a carrier. Do not share another person’s credentials, security codes or private account information through the guidance line.
Talk through the question.
Call for free guidance and information.